ORDERS & SHIPPING
IdaNess wants to make holistic wellness as accessible, and your ordering process as easy, as possible. Please see below for information regarding orders, shipping and returns.
HOW TO ORDER
1. Add product to cart. You can choose your desired product by using the search option and then select the size and quantity before selecting Add to Cart (limited to 6 pieces per product).
2. Choose a gift / use a discount code. Select the shopping bag in the upper right-hand corner to see your order summary, shipping details and estimated total. At this step you can add a gift once you have reached the specified amount and enter a discount code, if any.
3. Order summary. Press checkout to finalise your order details and to check the number of products and estimated total. You can also choose our gift wrapping service at this step (complimentary when purchasing over €120, or an additional €5).
4. Sign in or register. Sign in or register so that you can fill in the shipping address and invoice details. If you are already signed in, skip to the next step. You may sign in via the website, register with a social account, or continue as a guest.
5. Complete your payment. Check your details and delivery address, choose a payment method (credit and debit card, bank transfer or digital wallet), and review your order summary once more before paying. Please complete payment within 24 hours or the order will be cancelled automatically. Once payment is successful, wait until the confirmation page and order number are displayed. You will receive an order confirmation by email, and you can check your order status under Personal Information > My Orders.
If you have any questions, please contact IdaNess Customer Care at hello@idaness.com on weekdays from 10am to 6pm, excluding public holidays.
SHIPPING
Standard deliveries are processed and shipped within 3 working days. For destinations outside our home market, orders are processed and shipped within 5–7 working days, depending on the payment confirmation of each order. Please note that orders placed after midnight will be recorded as the next day’s order.
Shipments take place on weekdays only, and are complimentary on every order worth €200 or above.
*Except public and bank holidays. Orders made during holidays will be shipped on the next working day. IdaNess reserves the right to ship orders with authorised payments only.
INTERNATIONAL SHIPPING
We ship throughout the European Union. For destinations outside the EU, please contact our Customer Care team before placing your order so we can confirm availability, duties and delivery times for your country.
CANCELLATION
Once your order has been processed, IdaNess will not be able to cancel your order. However, if you encounter an issue with the products or the delivery process, please refer to the Returns & Exchanges section below. Orders may also be cancelled due to unsuccessful payment authorisation.
RETURNS & EXCHANGES
You can return any item purchased from IdaNess within 14 days of the delivery date. Here is how:
- Contact our Customer Care team to request a return number before sending anything back.
- Make sure the merchandise you return is in its original condition, with tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
- Include the completed return form that came with your parcel. If the form is incomplete, the package may be returned to you.
- Use the return label included with your order for easy shipping.
- Due to merchandising restrictions, all returns must be shipped from the same country or region they were purchased from.
Once your package reaches our warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.