← BACK TO SHOP

IDANESS PRIVACY POLICY

1. INTRODUCTION

1.1 IdaNess and its affiliates (individually and collectively, “Company”, “IdaNess”, “we”, “us” or “our”) take our responsibilities under applicable personal data protection and privacy laws and regulations (“Privacy Laws”) seriously, and are committed to respecting the privacy rights and concerns of all users of our website and mobile application (the “Platform”, and together with the services described on it, the “Services”). We recognise the importance of the personal data you have entrusted to us and believe it is our responsibility to properly manage, maintain, protect and process it. This Privacy Policy is designed to help you understand how we collect, store, use, disclose and/or process the personal data you provide to us or that we hold about you.

1.2 “Personal Data” means any information relating to a person which enables the identification of that person, directly or indirectly. Common examples include name, identification number and contact information.

1.3 “Data Controller” means a person or juristic person having the power and duty to make decisions regarding the collection, use or disclosure of Personal Data. “Data Processor” means a person or juristic person who processes Personal Data on the instructions of a Data Controller.

1.4 By using the Services, registering for an account, visiting our Platform or otherwise accessing the Services, you acknowledge and agree that you accept the practices, requirements and policies outlined in this Privacy Policy. If you do not consent to the processing of your Personal Data as described here, please do not use our Services or access our Platform. If we change this Policy, we will notify you, including by posting the amended Policy on our Platform.

2. WHEN WILL WE COLLECT PERSONAL DATA?

We will or may collect Personal Data about you:

3. WHAT PERSONAL DATA DO WE COLLECT?

The Personal Data we may collect includes, but is not limited to: name; email address; date of birth; billing and/or delivery address; bank account and payment information; telephone number; gender; information sent by or associated with the devices used to access our Services; marketing and communication preferences; usage and transaction data, including details of your searches, orders and the content you interact with; and location data.

You agree not to submit information that is inaccurate or misleading, and to inform us of any changes. You can request access to your Personal Data, correct or update it, object to or restrict its processing, or request its portability, deletion or erasure. You may withdraw your consent at any time; this will not affect the lawfulness of processing carried out before withdrawal, and may affect your use of the Services.

4. COLLECTION OF OTHER DATA

As with most websites, your device sends information that is logged by a web server when you browse our Platform. This typically includes your IP address, operating system and browser type, device type and identifiers, the address of a referring website, the pages you visit and the times of your visit, and sometimes a cookie to help the site remember your last visit. If you are logged in, this information is associated with your account. It is also included in anonymous statistics that help us understand how visitors use our site.

5. COOKIES

We and our authorised service providers and advertising partners may use cookies or similar features to collect, store or share information in connection with your use of our Services. You may refuse cookies through your browser or device settings, but some functionality may then be unavailable. Please see our Cookies Policy for details.

6. HOW DO WE USE YOUR INFORMATION?

We may collect, maintain, use, disclose and process your Personal Data for one or more of the following purposes (the “Purposes”): to process your orders and transactions; to manage, operate and administer your use of our Services and your account; to fulfil your requests and notify you of service issues; to enforce our terms of service; to protect the safety, rights and property of others; for identification, verification and fraud prevention; to provide customer care and respond to your enquiries; to contact you regarding your relationship with us; to conduct research, analysis and product development, and to recommend products relevant to your interests; for marketing and promotional campaigns (you can unsubscribe at any time); to comply with applicable laws and regulatory requirements; to produce statistics and internal reports; to audit our Services; to investigate suspected fraud or misconduct; to store and back up your Personal Data; and to facilitate any business asset transaction involving IdaNess.

We may access, preserve and disclose your account information and content where required by law or a court order, to enforce our terms or this Policy, to respond to claims, to respond to your customer care requests, or to protect the rights, property or personal safety of our users, IdaNess and the public.

7. HOW DO WE PROTECT AND RETAIN YOUR INFORMATION?

We implement a variety of security measures and strive to ensure the security of your Personal Data on our systems. Personal Data is held behind secured networks and is accessible only by a limited number of employees with special access rights. However, no method of transmission or storage can be guaranteed to be absolutely secure.

We retain Personal Data in accordance with applicable Privacy Laws. We will destroy or anonymise your Personal Data when the purpose for which it was collected is no longer served by its retention, retention is no longer necessary for legal or business purposes, and no other legitimate interest warrants further retention.

8. DO WE DISCLOSE YOUR INFORMATION TO OUTSIDE PARTIES?

In conducting our business, we may need to use, disclose and/or transfer your Personal Data to third party service providers, agents, affiliates or related corporations, which may be located outside your country, for one or more of the Purposes stated above. We endeavour to ensure that such third parties keep your Personal Data secure from unauthorised or unlawful access, use, disclosure or processing. We do not sell your Personal Data.

9. INFORMATION ON CHILDREN

Our Services are not directed at children. We do not knowingly collect Personal Data from children without the consent of a parent or legal guardian. If you believe a child has provided us with Personal Data, please contact us so we can remove it.

10. INFORMATION COLLECTED BY THIRD PARTIES

Our Platform uses analytics services that place cookies on your device to help us analyse how users use the Platform. The information generated about your use of the Platform (including your IP address) may be transmitted to and stored by the analytics provider on servers located outside your country, and used to compile reports on website activity for us. Third party applications available through our Platform are not owned or controlled by IdaNess, and you are encouraged to read the policies published by those third parties.

11. DISCLAIMER REGARDING SECURITY AND THIRD PARTY SITES

We do not guarantee the security of Personal Data and/or other information that you provide on third party sites. Our Platform may contain links to other websites operated by third parties. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

12. WILL WE TRANSFER YOUR INFORMATION OVERSEAS?

We may transfer, store, process and/or deal with your Personal Data outside your country of residence. We will take steps to ensure that any such transfer provides a standard of protection comparable to that required under applicable Privacy Laws.

13. HOW CAN YOU WITHDRAW CONSENT, REQUEST ACCESS TO OR CORRECT YOUR INFORMATION?

You may withdraw your consent, or request access to, correction or deletion of your Personal Data, by writing to us at hello@idaness.com. We may require reasonable time and sufficient information to process your request, and may charge a reasonable administrative fee where permitted by law.

14. QUESTIONS, CONCERNS OR COMPLAINTS?

If you have any questions, concerns or complaints about this Privacy Policy or the way we handle your Personal Data, please contact our Data Protection Officer at hello@idaness.com.